The Salesforce History, from a garage to the tallest skyscraper in San Francisco

Salesforce History

Salesforce is a very young company that is in the middle of a “Boom”, however it has an interesting story worthy of a Hollywood movie script, ingredients are not lacking and above all we are facing the typical story of the American dream. If you still don’t know what Salesforce is, I invite you to read the article Discover what Salesforce is, much more than a CRM.

March 2019 marks the 20th anniversary of Salesforce’s founding, and in this article we summarize the most important milestones in the short life of a technology company that has managed to become the fastest to generate annual revenues in excess of $10 billion and that will surely also break the $20 billion record. By 2023, it has reached the milestone of generating $34.8B, making it the third largest software company in the world.

Salesforce earnings 2023

In 1999 a former Oracle manager creates a cloud-based CRM
It is easy to think today that Marc Benioff is a visionary who has been able to create a technological empire based on the cloud concept. However, if we look at the story of the Salesforce CEO, we really are looking at a “nutcase” who spent 13 years of his life working for Oracle and who, when he became Vice President (the youngest in the company), gave up everything because of his obsession with developing business applications on a Software-as-a-Service business model.

Nowadays many startups take their first steps thanks to important financing rounds and investment groups but in 1999 things were a little different. So Salesforce starts taking its first steps in a rented room (and not a garage as the owner says) near where Marc lived in Telegraph Hill, San Francisco.

At that time Marc Benioff only had three fellow travelers: Parker Harris, Frank Dominguez and Dave Moellenhoff. They decorated the room with posters of the Dalai Lama and Albert Einstein to find inspiration.

First office

Por aquel entonces la plataforma distaba mucho de ser el CRM en la nube que hoy conocemos, el objetivo era simplemente crear aplicaciones de software empresarial utilizando un modelo conocido como Software-as-a-Service: un modelo revolucionario de suscripción de licencia por usuario que eliminaba por completo el modelo tradicional de software empresarial on-premise  (grandes inversiones en hardware, implementaciones, mantenimiento y actualizaciones)

El primer prototipo vio la luz a un mes de iniciar su desarrollo. Era básico y muy rudimentario, con un aspecto muy similar a la web de aquellos años, con pestañas en la parte superior y múltiples enlaces. Aunque elemental, ya soportaba el modelo actual de CRM con cuentas, contactos y oportunidades, ofreciendo la posibilidad de informes y previsiones de venta.

salesforce screen

In fact, Marc Benioff used as his inspiration. According to his vision, business applications should be as easy to use as any web page, and the king of usability at that time was Amazon.

The first customers came from that first version, and it was thanks to that that in July 1999 Marc was able to devote himself in time to the project. His first task was to find an office that was suitable for his needs, and by November 1999 the company had 10 employees and new offices in Rincon Center.

The 2000 Revolution: No Software

With the arrival of the new millennium, Salesforce had already set up a great product and a brand new office on One Market Street. It was time for the official launch but compared to other industry giants, Salesforce was too small a fish to capture attention through traditional channels, they had to stand out.

The launch took place at the Regency Theater and was truly amazing. They put on a performance where they adapted the theater’s stage as if it were a software company’s office, a stage with a hellish, chaotic look: screaming salespeople, caged employees, and people looking to escape that hell by breaking through to the surface, climbing up to find Attendees were impressed, and Salesforce made the impact it needed to stand out.

Accompanying this event was a brand campaign with a curious negative slogan that would become the Salesforce benchmark for many years, “No Software”.

no software

In 2003 Dreamforce begins
In its early days, Salesforce had held many events around the country called “City Tours,” which usually lasted a few hours and featured the latest features of the tool as well as Salesforce’s road map for the future. These were also events designed to get customers networking and talking about how to get the most out of Salesforce. But in 2003, they went for a new, much more ambitious, multi-day event format that they called Dreamforce.

Incluyendo el concepto Ohana en 2004

Including the Ohana concept in 2004

In Hawaiian culture, Ohana represents the idea that families that are united (by blood, adoption or relationship) each member is responsible for the rest of the family members. And when he created Salesforce in 1999, Marc made sure that “Ohana” was at the heart of the company. So in 2004, the first Hawaiian-themed event was held, focusing on the company’s own values and bringing together customers, employees and partners.

In 2005 the AppExchange arrived

In 2005 Salesforce developed a service that would change business software forever, BusinessWeek called it “The eBay for business software” and Forbes compared it to iTunes. The name chosen by Salesforce was the AppExchange.

The key to the AppExchange is the mix of community and business. It gives partners a place to develop their own apps and open them up to all Salesforce customers. An opportunity to broaden the company’s vision and enhance its capabilities and services, building bridges between customers and partners.

history appexchange

Apex and Visualforce, the revolution of 2006
The 2006 Dreamforce brought together more than 5,000 attendees to learn about’s latest innovations. What few expected was what was going to happen there, was the introduction of Apex, Salesforce’s on-demand programming language that allows third parties to write and execute code in a multi-tenant architecture. This would allow customers, partners and developers to operate with the same language and platform.

Presentation apex dreamforce

But Salesforce didn’t stop there. Parker Harris developed a technology called Visualforce that allowed companies to customize any user interface, from forms to buttons or links to the ability to embed any custom element. All of this was integrated into a platform where customers could build their own custom applications. Apex and Visualforce were the beginning of what in the 2008 Dreamforce was called

Chatter arrives in 2009, when it gets the first billion U.S. dollars

It is in 2009 that Chatter comes into our lives, announced in this year’s Dreamforce. The platform incorporated a corporate social network that included the best of Facebook, Google Apps, and Twitter, as well as various integration APIs and mobile applications.

2011 was also the year that Salesforce managed to exceed $1 billion (U.S.), thanks to its 55,000 customers.

Heroku to drive the jump to cloud computing in 2010

Salesforce’s rapid growth allowed Marc Benioff to buy companies at a stroke, while Salesforce needed to expand its cloud capabilities, so in 2010 it bet on the purchase of Heroku for a total of $212 million in cash. A startup offering platform-as-a-service

Forbes 2011 “The world’s most innovative company”

This year begins the famous ranking of the specialized magazine, where until today Salesforce has always been in the top 3, the last one we find it in the Forbes ranking of 2018.

2012 the social revolution: marketing cloud

Already with the Sales and Service clouds as part of the product suite, Salesforce has taken on a new positioning. The strategic moves that would bring about a change in the company’s cycle have begun.

Multi-million dollar acquisitions took place prior to Dreamforce 2012 such as the acquisitions of companies like Radian 6, acquired for $326 million in 2011, and Buddy Media for $745 million. And a year later, in June 2013, ExactTarget would be acquired for $2.5 billion. In total these three acquisitions reached $3.6 billion and formed the foundation of the Salesforce Marketing Cloud. The social revolution was presented in the Dreamforce 2012 keynote address to 92,000 attendees at the event.

2013 the year of Salesforce 1 and mobility

Salesforce anticipated the importance of smartphones in the industry and started with a mobile application called Salesforce Mobile that was quite limited in terms of access to information and functionality.

It wasn’t until 2013 that Salesforce made the big leap to mobility and introduced Salesforce 1, with the goal of reducing the existing GAP between computer and smartphone It made available to its customers a mobile application capable of displaying all the data and most of the Salesforce functionality on any smartphone A revolutionary application that to date many competing technologies have not yet been able to implement. To be honest, the first years of Salesforce 1 were quite complicated, as the loading speed was quite slow and errors were frequent. Today, the mobile application is no longer called Salesforce 1, as it is entirely built on top of Lightning.

2014 the year of the Customer Success Platform

At the 2014 Dreamforce, Salesforce announces its new positioning, as a Customer Success Platform, thus expanding the positioning of CRM and focusing on a complete digital transformation of companies, facing other major technologies in the world of ERP such as SAP and Microsoft. Unlike these companies, Salesforce opted for a digital transformation process focused on the customer and not on financial processes. To this end, it created the concept of sub-clouds: Sales, Service, Marketing, Communities and Analytics.

It is precisely in the latter (Analytics) that Salesforce invested in 2014. He did not want to be left behind in the new trends of Business Intelligence and Big Data, so in 2013 he acquired the company Edgespring, which was the beginning of the Analytics Cloud. In the Dreamforce of 2014 it became known as Wave and later changed its name to Einstein Analytics, with the arrival of artificial intelligence.

Lightning and Trailhead announced in 2015

After 16 years, Salesforce’s appearance had remained a constant that required a profound renovation. Salesforce needed a new look to please its customers. Lightning starts in 2014 and is based on the Salesforce 1 design, but it wasn’t until the 2015 Dreamforce that it was officially launched, along with Thunder and the IOT Cloud.

The Lightning look changed the way integrates into our browser forever no matter what device we were using.

Unfortunately, Salesforce brought an unfinished product to market in 2015 and it was impossible to migrate to Lightning because so much of Classic’s functionality was not developed and it was causing serious performance issues. It wasn’t until the end of 2017 that Lightning began to see the light of day. It wasn’t until Greg Rewis joined Salesforce (Lightning’s current product manager) that work on the new interface began.

Also 2015 is announced Trailhead, the most powerful e-learning platform in the technology industry. Trailhead also brought a new image for Salesforce, something more childlike and starring Astro, Codey & friends.

Artificial Intelligence and thirteen acquisitions arrive in 2016

The arrival of 2016 also brings new airs of renewal in the company. The technologies related to artificial intelligence were beginning to be a sufficiently mature reality to be able to offer advantages to clients all over the world. Thus, in this year’s Dreamforce, Salesforce announced its new product: Einstein.

Einstein allows all Salesforce customers to access artificial intelligence functionality in a declarative manner.

Einstein’s presentation was received by a crowd of 170,000 people who came to San Francisco for the 4-day conference, in addition to more than 15 million viewers who were able to see every detail of the event via the online webcast.

2016 was the year of acquisitions, a total of 13 of which we highlight:

  • Steal Break for a value of $258.2 million. This is currently called Saleforce CPQ and offers advanced Quote to Cash functionality.
  • Demandware for $2.8 billion, an e-commerce solution that was renamed Commerce Cloud.
  • Quip for $750 million. A project management and document management platform based on a blank canvas on which to work with project management applications.
  • Krux for $800 million, one of the leading DMP (Data Management Platform) that would become part of the Marketing Cloud.

An intense year only tarnished by the failed attempt to take over LinkedIn in a bid where another technological giant, Microsoft, managed to make the best offer by taking away from SalesForce the possibility of taking over one of the most important business networks in the world.

2017: The Fourth Industrial Revolution

The incorporation of IOT and artificial intelligence drove an evolution in Salesforce’s positioning, complementing the Customer Success Platform concept with that of The Fourth Industrial Revolution. This was a major change that clearly marked Salesforce’s strategy to take on more space within the business technology world

In 2018 move to Salesforce Tower and purchase of Mulesoft and Datorama

In 2018, the time has come to make new strategic acquisitions by the checkbook. First a giant of the same sector, Mulesoft in an operation valued in about 6,500 million dollars. Soon after, another more “modest” acquisition for 800 million dollars, that of the Israeli Datorama, a company positioned in marketing intelligence.

To understand the importance of the first acquisition, we have to think that until that moment, Mulesoft was considered one of the main platform integration providers. Among its clients were Coca-Cola, Barclays and Unilever. A purchase that covers the entire back office that Salesforce needed to continue competing with the business software giants.

In addition, 2018 is the year Salesforce moves to the tallest skyscraper in San Francisco: Salesforce Tower. Construction began in 2013 and has been surrounded by controversy after detecting certain structural problems but these have finally been resolved.

The beginning of the Blockchain era and the purchase of Tableau in 2019

Currently the use of technologies based on blockchains or Blockchain are successfully extending to corporate environments because it allows sharing information securely and create secure collaborative environments with third parties with little effort. That’s why on May 29, 2019 at the Salesforce DX the launch of Salesforce Blockchain was announced, a platform based on Blockchain and connected to your CRM.

But the big surprise was yet to come. And so on June 11, Salesforce buys Tableau for more than $15 billion, which puts it at the top of the giant of data analytics and CRM. With this unprecedented move in the history of enterprise software, it brings together both the largest data analytics platform and the best CRM solution, bringing Tableau’s more than 86,000 business customers to Salesforce.

salesforce buy tableau

In 2019, it was also decided to merge and, with the former putting up $300 to take over the latter.

This year also saw the release of myTrailhead, an e-learning platform for company employees, a production release that was delayed for more than a year from its first announcement in the 2017 Dreamforce.


Pandemic placed Slack in the head quarter of companies

In 2021 Salesforce acquired Slack for $27.7 billion in cash and stock, introducing a familiar team collaboration platform to its users while intensifying competition with Microsoft Teams. This movement was certainly prompted by the new reality of the pandemic.

“Headquarters are no longer on Madison Avenue or Main Street—they are in the cloud. Every business—in every industry—has to optimize for a digital-first customer, employee, and partner experience.”

salesforce slack

Salesforce and Slack will collaborate to develop the Slack-first Customer 360, which will provide businesses with a single source of truth for their business as well as a single platform for connecting employees, customers, and partners with one another and the apps they use every day, all within their existing workflows.


Customer 360: From Salesforce CDP to Genie and finally Data Cloud

In 2022 Salesforce entered the CDP war with its own solution built on the Saleforce Platform. Perhaps in a bit of a hurry, as the first versions of Salesforce CDP were still very immature. However, it posed a new paradigm of data integration based on Big Data platforms and processes. Adding the activation component, data models built on top of a Data Lake that allow to activate audiences on marketing platforms.

In a new rebranding maneuver, Salesforce in 2022 began to change the name of many of its products, among them Salesforce CDP was renamed Genie in the 2022 Dreamforce, but this would not stay here, at the end of 2022 the product was renamed again to finally stay as Data Cloud. But not only CDP changed its name in 2022, another examples can be found in Pardot that changed its name to Marketing Cloud Account Engagment or Interaction Studio that changed to Marketing Cloud Personalization.


2023 announcements Einstein 1 Platform + Copilot

In Dreamforce 2023 Salesforce’s first major announcement focused on the trust aspect in AI. According to Benioff, the Einstein AI Platform is intended to be a low-code platform for safe data communication while developing AI applications.

“The AI revolution is a trust revolution. Your data is not our product,” Benioff said.

To address data fragmentation, the Einstein 1 platform interacts with Slack, Tableau, Google Workspace, Microsoft 365, Mulesoft, Heroku, and Canvas, as well as uses the Salesforce Data Cloud. It uses Salesforce  Platform metadata framework to unify data independent of its structure or source.

einstein 1 platform

Salesforce’s generative AI conversational assistant is Einstein Copilot. It uses the Salesforce Data Cloud to conduct natural language conversations with users and provide “trustworthy” responses. Because of the integration of the generative AI with the services section, Salesforce claims it can be used for a variety of workplace needs such as automatic clause drafting, automatic account information updating, automatic email generation for clients, catalog management, building digital storefronts, creating product descriptions, and much more.

What comes next? DATA + AI + CRM + Trust

If one thing is clear, it is that Salesforce wants to lead the challenge of AI applied to the business world and, led by Einstein, is bidding to develop new functionalities that include generative AI. For this reason, it has changed its position from Customer 360 to DATA + AI + CRM+ Trust, a claim that perfectly describes its intention for the future without renouncing its roots.

Discover what Salesforce is, much more than a CRM

Feature image Salesforce much more than a crm

No one doubts that Salesforce is currently one of the most common technologies in the business ecosystem. From micro-SMEs to large corporations, they are betting on the leading platform in customer management. In this article, we will explain what Salesforce is and how it has evolved from its beginnings as a CRM to what we now know as the Salesforce economy. At the end of the reading, you will be able to conclude that Salesforce is much more than a CRM program.

Salesforce CRM

Almost everyone knows Salesforce as a CRM, but the reality is that it is much more than a customer management tool. However, the Sales Cloud (the trade name for Salesforce CRM) remains the company’s backbone. In order to fully understand what Salesforce is, it is important to first understand what a CRM or Customer Relationship Manager is: its very acronym gives a very clear idea that it is a tool in charge of managing business relationships with customers, supporting all the processes of recruitment and negotiation. Salesforce divides the CRM into two modules: on the one hand, we have the acquisition and on the other the negotiation, both linked by monitoring and reporting functions. It should be stressed that Salesforce was created as a B2B CRM and its process is highly optimized for this type of business, although it has now been perfectly adapted to B2C models.

Salesforce CRM is built on a relational data model, linked data tables that support a business process and are called objects in Salesforce. But in addition to being data tables, the objects also incorporate a set of automation and rules that generate a series of specific functionalities to cover a series of business needs. Some of the standard Salesforce CRM objects are:

Leads or customer acquisition

The operational model proposed by Salesforce begins with the capture of potential customers or leads, a task that is normally managed by the marketing teams. Once these potential customers have been captured, they must be evaluated and qualified for the sales force to start dealing with them. To this end, they offer a battery of functionalities that allow the lead generation and lead management processes to be optimized.

Accounts, Contacts, and Opportunities or negotiation with clients

When a potential customer is qualified by marketing it means that they are ready to enter into a commercial process. The Salesforce model involves turning the lead into account, customer, and opportunity. Data that was previously in a single data table or object becomes 3 tables or objects. In this way we strengthen the relational data model, avoiding the typical problems of organization and duplication of information.

Salesforce conversion lead

The Account is the master object in the sales or CRM application, it is the object that contains all the company data: fiscal, headcount, invoicing, industry, etc.

Companies are made up of employees and collaborators, this is registered at the level of the Contact object and contains all identity and contact data: gender, name, surname, telephone, email, position, seniority, etc. Therefore, on an account register, we link several contacts.

Finally, we had commented that a qualified lead is ready to be managed by the sales force, therefore the lead contains commercial negotiation data that in the conversion process go to the Opportunity. One of the keys to the opportunity is that it includes all the stages or milestones through which a negotiation passes. An opportunity is related to a single account and can be related to several contacts, those who intervene in the negotiation process that reflects the opportunity.

Campaigns or management of marketing actions

To support marketing or sales actions, whether for recruitment or loyalty, Salesforce has the object of campaigns. The campaigns are related to campaign members who refer to both leads and contacts. In addition, the campaigns also allow different ways of relating to the opportunities, which helps to adequately measure the ROI of each campaign.

Salesforce campaigns

Activities or follow-up

A CRM is a sales productivity tool and one of the keys is the activities, which help to manage the agenda and tasks of the salespeople. The big difference with an activity manager of any calendar is that each activity we record in Salesforce is linked to the relevant contact record, account, opportunity, or object. In other words, as well as helping us to manage the daily activity, we are recording the relational history of the commercial process in an organized manner. And without forgetting collaboration, the possibility of generating professional relationships between teams.

Salesforce activities

Reports and control panels

Although the panels and reports are not an object, it is worth mentioning them as a fundamental part of Salesforce CRM. Since its origins, Salesforce has incorporated a tool that allows you to prospect your data in a direct and very intuitive way, without the need for code.

Origins of Salesforce

The beginnings of Salesforce are in film. Marc Benioff, Parker Harris, Frank Dominguez and Dave Moellenhoff began working on their dream in a San Francisco flat in 1999 and their dream was to democratize access to business software. To do so, they decided to develop a new business model based on pay-per-use or what is now known as SaS (Software as a Service).

Another of Salesforce’s keys is that it has been based on Cloud technology since its inception. In other words, Salesforce is in the cloud and does not require investment in hardware as is the case with on-premise solutions. It only requires an Internet browser to operate.

And why start with the CRM?

If we analyze it from the perspective of time, we can say that Benioff was a visionary ahead of his time. I explain, the CRM is a software product that has been around since the 1980s and in 1999 (the beginning of Salesforce) the CRM was already a very mature technology, there were many solutions on the market. However, Benioff’s commitment to taking CRM to the cloud and democratizing access to business technology generated a competitive advantage that continues to this day. And as a good visionary, he had luck on his side. Over the last two decades, the CRM has evolved from being a tool for control and commercial management to being the main axis of customer knowledge for any company, in many cases positioning itself above the ERP.

History CRM

Lightning Platform

As we said at the outset, Salesforce has long since moved from being exclusively a CRM to a customer platform. Part of the company’s success is the adaptability it offers when it comes to managing different processes, not just commercial ones. In this respect, Salesforce has grown along two lines: firstly, by incorporating new solutions that cover business areas that go beyond sales (Service Cloud, Marketing Cloud, Analytics Cloud, Commerce Cloud, etc.) and secondly, by improving the platform’s customisation, configuration and development capabilities.

Lightning platform

Low Code

Today, Salesforce is the number one low code application development platform in the world. And what does this mean? That users have the ability to develop applications without having to enter a single line of code, in a declarative manner (with configuration). Through the configuration of objects, fields, rules, and automation, applications are generated. The applications are hosted in organizations and the organizations are provided with different functionalities depending on the clouds and licenses contracted.

Salesforce low code

No software

Although we have already mentioned it in the origins of Salesforce, one of the advantages of this platform is that it has been in the cloud since 1999, so it does not require an investment in hardware for its operation. The SaS concept (pay per use) was spread by Salesforce with the slogan No Software, which refers to the fact that it does not require any installation, as soon as you buy the license you already have access to the platform. It also highlights issues such as multi-tenancy, metadata and APIs.

Multitenant metada api


As it is in the cloud, all organisations are always up to date with the latest version (Salesforce releases 3 times a year) and this means that you do not have to carry out migration projects every time you change version, as working on metadata ensures that you do not lose any customisation made in the organisation.


Another advantage of the cloud is that all users take advantage of Salesforce processors, AWS machines that have a processing speed at the highest level. And this is the same for any company, whether it’s the Santander bank or the SME below you, all Salesforce machines perform at the same level.


From the outset, Salesforce has known how complicated companies’ technological ecosystems can be and has always been committed to building bridges between data silos. One example is one of its latest acquisitions, Mulesoft, a leading provider of integration solutions.

Salesforce mobile app

Another feature of Lightning Platform is mobility, it has all the desktop functionalities in the mobile version and not only that, Lightning Platform allows the development of totally customized mobile applications.

Salesforce Einstein

For a few years now, Salesforce has been using the name Einstein to refer to the intelligence functionalities it incorporates into its platform. A position that has evolved over time, firstly by giving only the name to the Artificial Intelligence functionalities, but today Einstein Analytics is Salesforce’s Business Intelligence platform, which was previously known as Wave.

Salesforce Ecosystem

We have just seen lightning platform, which is the main gear of the Salesforce ecosystem in which, in addition to being able to develop customised applications, we find some of the main clouds: Sales Cloud, Service Cloud and App Cloud. However, Salesforce has been evolving at a dizzying rate over the last few years, incorporating tools and solutions that are not developed within the Lightning Platform.

Salesforce Clouds

Some of these solutions are focused on serving different areas of companies: sales, marketing, customer service, logistics, IT, etc. This grouping of solutions by area is what Salesforce has called Clouds. The most important of these are: Sales Cloud, Service Cloud, Commerce Cloud (e-commerce oriented), Analytics Cloud, Marketing Cloud,IoT, Community Cloud, Integration Cloud, etc.

Multicloud salesforce

App Exchange

Salesforce also has an ecosystem of partners who have developed applications that integrate with Lightning Platform or are even developed on the platform itself. To leverage the entire partner ecosystem, Salesforce launched the App Exchange where Salesforce partners can upload to applications for marketing.

Vertical solutions

And the latest trend in Salesforce is to bring out vertical solutions focused on covering the processes of different industries, among the most important of which are HEDA (university oriented), Finance Cloud or Health Cloud.

Salesforce Economy

If some time ago Salesforce was no longer just a CRM, today we could also say that Salesforce is no longer just a customer platform. More correctly, Salesforce is an economy or a system for producing, distributing, trading and consuming business applications. The numbers of this company speak for themselves, if we look at the report made by the consulting firm IDC we find:

  • By 2022 there will be 3.3 million people working in the Salesforce ecosystem.
  • By 2022, Salesforce’s revenue from its entire ecosystem will reach $859 billion.
  • 89% of the Fortnune 100 companies have Salesforce.
  • For every dollar that Salesforce earns, partners generate 5.
  • Salesforce CRM has more market share than its next 10 competitors combined.
  • Salesforce is the leading customer management platform, not only in sales but also in marketing.

Salesforce economy

Salesforce Community

A large part of Salesforce’s success is how it has cared for its community (customers, partners and employees), understanding the needs of each party. I always like to give the example of wordpress, why has this CMS imposed itself on its competitors? Because the key is in the community. As with Salesforce, any problem or doubt you have is backed up by a community of knowledge that helps you solve your problem or provide you with a solution. In other words, if you’re stuck in the configuration, development or operation within Salesforce and you Google your problem, you’ll almost certainly find a solution to it. Another example is the partner ecosystem, as through platforms such as App Exchange it has been able to share the cake among its partners.


Following the community concept, we find Trailhead, the most powerful software eLearning platform in the world. Salesforce knows how important it is to have qualified professionals to help improve the success of the platform, for that reason it has been developing Trailhead for 4 years. A way to empower any kind of Salesforce user: business users, administrators, developers, etc. In addition to Trailhead, Salesforce provides these users with completely free development environments that help accelerate the learning process. In the following link, you can register a new development environment.

Salesforce Certifications

Finally, Salesforce has been committed for several years to regulated training through certifications. Both partners and clients are challenged to pass their more than 20 certifications, ranging from Administrator or Consultant to Architect. For more information, I recommend that you read the article Certifications in Salesforce: A guide to improving your professional career.


Salesforce is an economy that ranges from a technological suite of business solutions to a community where customers, partners and employees live together. Experienced ICT professionals like to compare the Salesforce “bubble effect” with what happened with SAP a few years ago, a comparison based on the speed of growth that everything related to the Salesforce ecosystem is experiencing. Bubble or not, the truth is that Salesforce has changed the business software model and is now a technology that is 4 or 5 years ahead of the rest of its competitors.